NeatDrive Support
Help, Contact & Account Controls
Get help with NeatDrive. Contact support, revoke access, export or delete your data, and find answers to common questions about Drive audits.
Account controls
Revoke NeatDrive's access to your Drive. You can do this at any time from your own Google Account, without asking us, at myaccount.google.com/permissions. You can also switch write access off from Settings inside NeatDrive while keeping read-only auditing on.
Export everything we hold. Settings → Data → Export. You get the file metadata and scan history associated with your account.
Delete your account and data. Settings → Data → Delete account. This removes the metadata we hold. Files in your Drive are untouched — we never had copies of them.
Support
the fastest way to reach us, and the one we monitor most closely. We aim to reply within one business day.
Phone
+1 (231) 681-8790
You'll be greeted by Alfred, our AI phone assistant, who can answer questions and take your details. Anything Alfred can't handle gets routed to us by email. Please don't share passwords or payment information over the phone.
Common Questions
Does NeatDrive read my files? The audit reads metadata only — names, sizes, types, dates, owners, folder paths and sharing settings. File contents are read only for the optional content-aware naming and duplicate-detection features, and only on the specific files you select.
Can NeatDrive delete my files? Not during an audit — that runs on read-only access. Write access is a separate permission you grant at the moment you approve a specific change. Most cleanup archives rather than deletes: files move to a NeatDrive Archive folder inside your own Drive, where you can move them back yourself. Bulk delete does exist as a separate action you choose explicitly — it sends files to your Google Drive Trash, where NeatDrive can restore them for 30 days.
Something looks wrong in my scan results. Email help@neatdrive.net with your workspace name and roughly when the scan ran. Don't send file names or contents — we don't need them and would rather not receive them.
I need to cancel or change my plan. Manage it from your subscriptions page, or email us and we'll handle it.