Privacy Policy

 

Overview

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NeatDrive ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and delete your information when you use our Google Drive cleanup service.

 

What We Collect

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When you use NeatDrive, we collect:

• Account information (your email address and basic account identifiers from Google Sign-In)

• Google Drive file metadata — specifically: file names, MIME types, file sizes, created/modified dates, owner information, folder paths, sharing settings, and permission details (who a file is shared with, their access level, and whether it is publicly discoverable). We never read or download file contents.

• Usage and diagnostic data (pages visited, actions taken in the app, error logs)

 

What We Don't Collect

• The contents of your files (no document text, images, or file bodies are ever read or stored)

• Your Google account password (authentication is handled entirely via Google OAuth 2.0)

 

Google API Permissions We Request

 

NeatDrive uses a three-step permission model:

1. Sign-in (openid, email, profile): Used only to authenticate you and identify your account. No Drive access is granted at this step.

2. Drive scan (drive.metadata.readonly): Allows NeatDrive to list and read metadata about your files. Displayed by Google as "See information about your Google Drive files." We use this to generate your Drive health score and identify sharing or organisation issues. File contents are never accessed.

3. Cleanup actions (drive): Requested only if you choose to apply a suggested cleanup action (e.g. removing a public sharing link). Displayed by Google as "See, edit, create, and delete all of your Google Drive files." We use this solely to execute the specific action you approve — nothing else. This permission is optional and only requested when you initiate an action.

 

NeatDrive complies with the Google API Services User Data Policy, including the Limited Use requirements.

 

How We Use Your Data

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We use the data we collect to:

• Provide and operate the NeatDrive service (scanning, reporting, and generating recommendations)

• Improve product performance, reliability, and user experience

• Maintain security, prevent abuse, and troubleshoot issues

• Communicate with you about service updates or support requests

 

We do not sell, transfer, or use your data for advertising purposes.

 

Where Your Data Is Stored

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NeatDrive is built on Base44 (base44.com), a US-based application platform. Your account information and Drive metadata are stored on Base44's infrastructure, hosted in the United States.

 

Data Retention

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We retain your scan data and account information for as long as your account is active. If you disconnect a Google Drive from NeatDrive, all scan results, findings, and action plan items associated with that drive are permanently deleted. If you delete your account, all associated data is permanently deleted within 30 days.

 

Data Security

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All data is encrypted in transit (TLS) and at rest. Authentication is handled entirely via Google OAuth 2.0 — we never store your Google password.

 

Your Rights

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You can:

• Request access to the information we have about you

• Request deletion of your account and associated data by emailing help@neatdrive.net

• Disconnect Google Drive access at any time from the NeatDrive app (My Drives page) or by revoking access in your Google Account settings at myaccount.google.com/permissions

 

Contact

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Questions or data requests? Email us at help@neatdrive.net